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Shipping Policy

All orders are shipped as ready. If any pre-order items are in your order we will ship once they become available. First Order Promo code does not apply to pre-order or sale items.

It is an essential job for us to make sure we deliver our customer's orders complete and on schedule. We know that for some of our customers, time is a very valuable thing and we want to make sure it is not wasted. That is why we have chosen UPS exclusively for our main shipping carrier.

These are the Delivery Methods UPS offers:

  • UPS Ground Shipping - Delivery within 7 business days for orders placed by 10 AM PST, MON-FRI.
  • UPS 3 Day Select - Delivery within 3 business days for orders placed by 10 AM PST, MON-FRI.
  • UPS 2nd Day Air - Delivery within 2 business days for orders placed by 10 AM PST, MON-FRI.
  • UPS Next Day Air - Delivery within 1 business day for orders placed by 10 AM PST, MON-FRI.(Allow one additional day for Hawaii and Alaska.)

Shipping Timeline

We try our best to ship out your orders on the same day, but with a high volume of orders it may take up to 48 hours when all items are in stock. Usually if we receive the orders before 11:00 AM PST, there is a higher chance that your order will be shipped out the same day. If you urgently need your order, you can always make a special request to our sales representative by leaving us a comment on the check-out box or by via e-mail/fax/telephone. We will try our best but we cannot make any guarantees because it will vary with how long the queue is.

The UPS pick-up truck always arrives by 3:00PM PST, we must prepare all shipments by this time. If you order after 11:00 AM PST we might not be able to prepare it on time. In this case, the shipment will be shipped out the following business day.

International Shipping

Even though our main carrier is UPS, we do offer other carriers exclusively for our international customers. Please give us your carrier information in your order and we can confirm whether we can ship with them.

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